Card Services Manager

Job Description

Description:

POSITION PURPOSE:

The Card Services Manager is responsible for overseeing the credit union’s card management operations, vendor relationships, and card-related projects. This role ensures efficient and compliant card service functions, supports portfolio growth and profitability, and drives operational excellence through data analysis, reporting, and cross-functional collaboration. The ideal candidate brings strong industry knowledge of the card payments ecosystem, including networks, vendors, and competitive trends.

Candidates must be available Monday - Friday 8 am - 6 pm.

This position is eligible for work by a remote employee out of the following states:

AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• Ensure Card Service functions are performed efficiently, effectively, and accurately in accordance with established policies, standards, and security procedures.
• Research and resolve reconciliation discrepancies, outages, and card-related operational issues.
• Manage relationships with external vendors, processors, and network partners.
• Ensure service level agreements (SLAs) are met and performance standards are maintained.
• Collaborate with vendors to address operational issues, implement enhancements, and support strategic initiatives.
• Oversee and lead card-related projects from planning through implementation.
• Coordinate cross-functional efforts to ensure timely and successful execution of initiatives.
• Support product enhancements, system updates, and process improvements
• Support audit requests and implement process changes based on findings.
• Perform additional duties assigned by leadership.

PERFORMANCE MEASUREMENTS:

• Department functions are effectively and efficiently completed in accordance with established Credit Union policies, procedures, standards, and related program and legal requirements.
• Productivity and quality goals and deadlines are met, and work is of high quality. Suggestions for improved service delivery are developed and implemented.
• Department policies and procedures are regularly reviewed.
• Accounts, records, and documents are complete and accurate.
• Complete any required training in a timely manner.
• Professional business relations exist with members and external trade contacts. Questions and problems are promptly and courteously resolved. Assistance is provided as needed.
• Effective working relations and coordination exist with related departments and branch personnel. Support is provided as required.
• Management is appropriately informed of area activities and of any significant concerns.

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• Minimum of 2 years of experience in Card Services or card operations within a financial institution.
• Demonstrated experience managing vendor relationships and working with card processors or