Branch Manager

Job Description

Description:

Overview:

The Branch Manager is responsible for the overall leadership and performance of the branch, ensuring operational soundness, sales execution, and delivery of a consistently positive customer experience. This role provides daily coaching and development to staff while working directly alongside them to foster a culture of accountability, teamwork, and customer focus.

The Branch Manager partners with internal teams and actively engages in business development, community networking, and relationship building to drive growth. This position is directly involved in sales and service activities, ensures adherence to policies and procedures, and leads the branch in meeting its goals through both personal contribution and team performance.

Primary Accountabilities / Responsibilities:

1)Leadership & Management

•Lead the branch team by setting expectations, providing daily direction, and fostering a culture of accountability and customer focus.

•Manage all aspects of staff performance, including hiring, onboarding, training, coaching, and performance management.

•Conduct regular one-on-one meetings and staff huddles to provide feedback, reinforce goals, and ensure engagement.

2)Sales & Business Development

•Own the achievement of branch sales goals, engaging directly in customer conversations and business development activities.

•Partner with branch staff to identify customer needs and deliver tailored solutions.

•Build and maintain community and business relationships to strengthen the