IT Manager

IT Manager

Based in Hemel Hempstead- 2 days a week in the office

Salary from £55,000 - £65,000

My client based in Hemel Hempstead are looking for a stand-alone IT manager for their large, international business. Part of a much larger IT team based in Europe; you will be the main contact onsite for all UK users.

Duties:

Ensure that new service provision is complimentary to existing infrastructures and drives process efficiency across the organisation. Liaise with a range of potential service providers to ensure the best solutions and prices for Recordati are achieved, in conjunction with the legal team to negotiate contracts. Manage and take responsibility for the IT budget. Work closely with the providers of IT solutions to ensure SLAs and / or maintenance contracts are in place and adhered to. To take corrective action where service levels are not maintained. To manage the implementation of infrastructure changes in a structured manner, minimising the impact on business processes, in agreement with Group ICT. Act as the point of escalation for the IT supplier. Respond to IT tickets promptly in a professional manner, and follow up appropriately, investigating complex issues with the outsourced IT supplier. Working closely with our outsourced IT supplier to provide the best support for our users. Liaise with Group ICT about Infrastructure and global services when needed Ensure all new starters are fully equipped on their first day of employment. This will include set up of laptops, mobile phones, iPads and other equipment required in the day-to-day functioning of the teams, as well as email addresses and software provision.

Experience sought:

Previous experience of administration of hardware and software systems Knowledge of cloud-based technologies (especially Microsoft 365) Experience with a range of communication IT tools Good supplier management skills and ability to work with 3rd party providers to achieve desired outcomes Recent experience of practical, hands-on problem solving is essential Good knowledge of Microsoft technology (identity and profile, Windows Server) Good experience of supporting Windows desktops, MS Office Suite and Smartphones Understanding of standard network protocols (TCP/IP, DNS, DHCP etc.) Basic network, security and cyber security knowledge Possess excellent communication skills, both face to face and telephone.

Benefits include flexible working, a 15% bonus, generous pension and no on call or out of hours support