2nd Line Support Analyst

2nd Line Support Analyst Swindon (Hybrid Working Available)

Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We’re looking for a 2nd Line Support Analyst to join our team in Swindon. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT.

Key Responsibilities:

• Ticket Management – Own, update, and resolve support tickets efficiently to ensure seamless IT operations.

• Customer Support – Deliver outstanding customer service with a professional, positive, and friendly approach.

• Technical Troubleshooting – Use your expertise to diagnose and resolve complex IT issues.

• Team & Personal Development – Continuously improve technical skills and contribute to team growth.

• Performance Excellence – Meet Key Performance Indicators (KPIs) to maintain high service standards.

What We’re Looking For:

• Personable & Professional – Friendly, approachable, and committed to great customer service.

• Strong Technical Knowledge – Proficient in Microsoft Cloud technologies (365 & Azure).

• Advanced IT Skills – Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.

Why Join Us?

• Career Growth – Progress your IT career within a supportive and dynamic team.

• Hybrid Working – Enjoy a flexible work environment to suit your lifestyle.

• Continuous Learning – Access ongoing professional development opportunities.

• Great Work Culture – Be part of a friendly, collaborative, and innovative workplace.

If you're ready to take the next step in your IT support career, we’d love to hear from you!

Apply now and join us in delivering top-tier IT solutions