Field Engineer

Field Engineer required for an immediate start

Salary – £30-32K

Duties to include but not restricted to:

• Provide proactive and strategic IT support to allocated clients, addressing all their IT needs and consulting with Senior Leadership Teams (SLT) for improvement.

• Develop and produce strategic IT plans tailored to client requirements.

• Install and maintain client IT systems, ensuring optimal performance and reliability.

• Maintain and develop excellent client relationships, acting as a trusted advisor.

• Handle technical IT support incidents and requests efficiently and effectively.

• Liaise with multiple contacts across different departments on-site to ensure seamless IT operations.

• Maintaining agreed Service Level Agreements (SLA’s), updating ticket information as you work from diagnostics through to resolution

• Liaise with third parties and vendors to resolve incidents with root cause analysis • Perform Incident Management & reporting on complex / large scale issues

Technical knowledge of:

• Windows OS systems

• Managing Active Directory environments and Group Policy

• DNS, DHCP, and the TCP/IP suite • WDS, MDT, or other imaging tools (both creating and deploying images)

• MIS systems, such as Arbour & Integris

Previous Career Experience:

• 2-3 years’ experience of a support desk environment, ideally with in an MSP

• Microsoft Cloud technologies – eg. Azure, Microsoft 365, Defender for Endpoint • Network software including TCP/IP, DNS and DHCP protocols

• Back up and replication technologies (Veeam is highly advantageous)

• Scripting experience with one of these languages PowerShell, Python, Bash

• Desktop as Service such as Microsoft Remote Desktop, VMware Horizon, Azure AVH • VMware & Hyper-V deep troubleshooting • Onsite Experience

Benefits:

• A competitive salary of £30-32K

• Up to 25 days holiday excluding bank holidays

• Additional days leave on your birthday

• Company Van provided ( must have full UK Licence)