IT Support Engineer

IT Support Engineer

Reporting to: Head of IT Location: Tonypandy, Wales Salary: £26k-£30k Type: 37 hours per weekDovetail and Slate are recruiting on behalf of a leading education provider based in Tonypandy.

Role Purpose

To handle customer requests promptly and maintain high service standards, while supporting and managing all IT systems and assets.

Responsibilities

Work flexibly with existing members of the IT Services team. Ensure that you communicate effectively within the team, to make your responsibilities transferable. Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department. Be able to quickly understand requirements in order to develop relevant solutions. Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.

Requirements

Related IT experience Experience supporting MS Windows and Mac OS (desirable) Software and Hardware troubleshooting skills Experience using Microsoft 365 / ITIL v4 (desirable) An effective problem solverIf this role is of interest, pleas apply to this advert with your CV.

Because education matters. Dovetail and Slate Limited ((phone number removed)) acts as an Employment Agency