IT Support Engineer - 1st Line

IT Support Engineer - 1st Line

Our client is looking for a 1st Line IT Support Engineer to join the team on an initial 4-month contract onsite in Manchester, providing essential technical support for our Windows-based environment. You'll play a key role in laptop and desktop staging, ensuring that approximately 80 laptops and 10 desktops are correctly configured, connected, and ready for deployment.

Key Responsibilities

Act as the first point of contact for IT issues, providing technical assistance and troubleshooting for users. Configure and prepare Windows-based laptops and desktops for deployment, ensuring all required applications and settings are in place. Install and configure operating systems, software, and security updates on all devices. Ensure seamless network connectivity for all devices, troubleshooting any connection issues. Assist employees with IT-related queries, escalating complex issues when necessary. Maintain accurate records of all IT assets, ensuring efficient tracking and inventory control.Key experience

Experience in 1st Line IT Support, preferably in a Windows environment. Familiarity with laptop and desktop staging, setup, and configuration. Strong understanding of Windows OS, networking, and troubleshooting. Excellent problem-solving skills and attention to detail. Ability to work independently and prioritize tasks effectively. Strong communication and customer service skills.If you are interested in this role and would like to understtand more then please click apply