Branch Manager

Job Description

Why Liberty First Credit Union? Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area.Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.Position – Branch Manager Location – Lincoln General Summary Serve our membership by providing and promoting prudent products and services while attending to members’ financial needs. Responsible for the performance of all retail operations functions at assigned location with excellent member service. Responsible for management of assigned branch location and staff. Manage the performance of associates by training, guiding and advising to meet member needs.Branch Manager Job Duties Staff Management

• Establish and maintain a highly motivated, well-trained staff with in a team-oriented environment.
• Create and maintain a goal-oriented sales and cross-selling approach within the branch.
• Manage job standards, chart workflow, and adjust workloads when necessary, according to staffing and operational needs.
• Complete monthly coaching conversations, annual performance reviews, and corrective conversations for designated branch staff.
• Communicate with staff regularly regarding feedback, including accomplishments, areas needing improvement, changes in procedures, new developments or services, all matters related to branch operations.

• Monitor and manage branch operations to ensure an accurate, effective, and appropriate approach is being consistently exercised.
• Maintain LFCU and industry knowledge to ensure the branch is in compliance with all regulations, policies, procedures, and guidelines.
• Manage security and safety of the branch along with analyzing and auditing policies and procedure and communicating as necessary to staff.
• Manage branch facility, with responsibility for its overall physical maintenance
• Assist in managing the needs of equipment and supplies for branch
• Help analyze needs and changes in the branch to maintain and increase support of member needs and expectations.
• Maintain the cash vault and assist with Teller operations as needed.

• Monitor and achieve branch budgetary goals and objectives.
• Monitor product and sales reports to ensure profitable and sound business practices are being implemented, ensuring a high quality of service for members is being provided, and that associates are maximizing opportunities to serve members and meet the goals of the credit union.
• Actively support our “sales and service" culture and demonstrate these skills by communicating to members the benefits and features of all our products and services and lead branch staff to do the same.
• Interview members and gather background information for all banking product applications
• Provide financial counseling based on results of interviewing to approve or deny member of deposit or consumer lending products within product guidelines or as directed by designated management.
• Complete deposit/lending documentation or complete denial documentation process.

• Participate in community and business-related events.
• Assist in any area as directed by management.

Work Hours

Wage