Customer Service Representative

Job Description

• Smile Often, always be positive and friendly
• Provide world class customer service by managing the rentals and returns process, in compliance with policies and procedures
• Personally welcome customers with a pleasant greeting, assist in answering questions in a friendly manner
• Resolve customer issues and concerns professionally using effective customer service techniques
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
• Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
• Achieve personal sales goals while supporting the goals of the team
• Qualify and process customer rentals with accuracy and attention to detail
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction

We Lease luxurious 9 or 12-seat executive Sprinter van with top amenities. Rent Mercedes Sprinter vans for business meetings, family trips & more. 12 & 15 Passenger Vans. Luxury Sprinter Vans.

We Lease luxurious 9 or 12-seat executive Sprinter van with top amenities. Rent Mercedes Sprinter vans for business meetings, family trips & more. 12 & 15 Passenger Vans. Luxury Sprinter Vans.