Data Centre Account Director

Viatel Technology Group is on a mission to deliver digital services that have the greatest impact possible on people’s lives. We want everyone to experience the special passion of our team and the values that unite us. We are the largest, independent Irish-owned provider of cloud, connectivity, voice, data centre and digital transformation services. Our customers choose us for our outstanding capabilities for their local and global projects.

We have 100% network reach across Ireland enabling us to connect Ireland and our customers to the world! We have ever expanding opportunities. Our strategy is to recruit the best talent, providing them with the best career opportunities. You may begin working in the position we hire you in, but where you end up in our organisation as your career develops is your choice.

Our values centre around our team and our customers; ensuring that our customers love our service, and that we always do the right thing for our employees, clients, partners and communities. Excellence is our mantra, so we look for people who light up every corner of our business with innovation and approach every challenge with a determination to succeed.

• 
  
• Act as the primary point of contact for clients, fostering long-term partnerships and managing CxO/senior-level relationships.
  
• Drive revenue growth by hitting Qtr/Annual sales targets across Viatel’s Data centre portfolio.
  
• Develop and execute strategic account plans to expand service offerings within existing data centre clients.
  
• Lead contract negotiations, manage P&L, ensure budgetary compliance, and drive profitability.
  
• Act as the escalation point for complex customer issues, including negotiating any SLA service‑credit settlements triggered by service outages.
  
• Ensure service delivery aligns with KPIs and SLAs, overseeing health, safety, and quality standards (QHSE).
  
• Stay abreast of data centre market trends, including edge computing, AI infrastructure, and energy efficiency.
  
• Promote Viatel’s Data Centre capabilities both internally and externally, partnering with Marketing and representing the company at key industry events.
  
• Act as the primary point of contact for clients, fostering long-term partnerships and managing CxO/senior-level relationships.
  
• Partner with Customer Service Management, Billing and Finance to resolve customer queries quickly.
  
• You will also play a key role in the major client callout and support process whenever defined outage thresholds are met.
  
• Your contact details, including mobile number, will be shared with internal teams and designated priority customers for direct access.
  

• 
  
• 7–10+ years of account management or sales experience in the data centre, telecoms, colocation, or bandwidth infrastructure sector.
  
• Solid understanding of data centre critical infrastructure (power, cooling, rack density, and fibre connectivity, private cloud environments).
  
• Demonstrated success in managing large P&Ls and closing multi-million euro contracts.
  
• Excellent, proven ability to negotiate high-value contracts and present to C-level stakeholders.
  
• Experience interacting with a wide range of stakeholders both internally and externally
  
• Demonstrates strong presentation skills, delivering clear, confident and engaging content to internal and external audiences. xcfaprz
  
• Bachelor’s degree in Engineering, Business, or a related field; MBA is often preferred.
  

• 
  
• Excellent communicator at all business levels
  
• Energetic, resourceful, persistent, determined and resilient
  
• Target driven and motivated to win
  
• Experience and knowledge of key industry and IT impacting factors in one or more vertical markets would be an advantage
  
• A true self-starter hungry for success
  
• Pension (Matched up to 5%)
  
• Subsidised Gym Membership
  
• Car Parking
  
• Home Broadband Discount
  
• 24 days annual Leave
  
• Industry/Product Training and Development