Manager, Client Service Delivery

About Avalon Healthcare Solutions:

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.
 You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit 

Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.  

This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.

About the Manager, Client Service Delivery position:

The Client Service Delivery Manager leads day-to-day operational performance for assigned healthcare clients, ensuring high levels of client satisfaction and service excellence. This role serves as the primary liaison between clients and internal teams, driving cross-functional collaboration, resolving service issues, delivering data-driven insights, and supporting strategic growth initiatives within a complex, matrixed healthcare environment.

This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.

Manager, Client Service Delivery – Essential Functions and Responsibilities:

• Build and maintain strong partnerships and rapport with key strategic contacts across an assigned set of client accounts.
• Serve as a central conduit between