À propos
Location: Richmond, VA
Duration: Long Term contract
Description:
Sr Desktop Support Tech. 100% ON SITE from Day One
ABOUT THE ROLE Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. Training computer users. Training other staff on troubleshooting and diagnosing problems. Writing and editing documentation about troubleshooting and diagnosing problems. Gaining feedback from customers to improve training methods. Writing and editing training manuals. Running reports and analyzing common complaints and problems. Troubleshooting VPN, Networking, and ISP problems.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
6
Years
Excellent problem-solving, analytical, and team-working skills
Required
4
Years
Excellent communication and interpersonal skills.
Required
4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years
Writing and editing training manuals.
Required
4
Years
Running reports and analyzing common complaints and problems.
Required
4
Years
An openness to learning new technologies.
Required
2
Years
An openness to learning new technologies.
Required
4
Years
Compétences linguistiques
- English
Avis aux utilisateurs
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