Network Infrastructure Design Quality Program Manager, GND QA (AWS)

AWS Infrastructure Services (AIS) designs, plans, delivers, and operates all AWS global infrastructure. We keep the cloud running by supporting AWS data centers and the servers, storage, networking, power, and cooling equipment that give customers continual access to innovation. We solve complex problems with thousands of variables impacting the supply chain. You will join software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other essential roles. You will collaborate across AWS to deliver the highest standards for safety and security while providing capacity at the lowest cost for customers.

In this role, you will:

• Work with data center design engineering teams, network new product teams, and construction teams to integrate quality assurance throughout the project lifecycle. Participate in design reviews, page turns, and Building Information Modeling reviews for Basis of Design documents and construction drawing sets, providing Quality Assurance representation to ensure standards are met from concept through construction.
• Influence design teams, construction partners, and other stakeholders to adopt quality assurance checklists that validate conformance to Amazon, Industry, and jurisdictional standards during critical milestone checks for design, construction, and cabling activities.
• Gather feedback from internal stakeholders to refine quality processes; verify that designs and construction meet standards by reviewing documentation and data from milestone inspections.
• Document and align on design standards and standard operating procedures as new technology integrates into our infrastructure. Conduct training with partner teams to ensure consistent execution across all projects.
• Own the quality process from early design reviews through training delivery, ensuring infrastructure meets the standards our customers depend on.
• Leverage and grow program management, quality assurance, and engineering experience in a collaborative environment where results impact AWS and its customers.

• Own Quality Assurance related programs to drive world-class quality in network infrastructure design of new Data Centers to achieve the best operating, lowest cost infrastructure in the world. The Network Infra Quality Program Manager - Design will be obsessed with quality, engineering, and design continuous improvements.
• Partner with the Information Communication Technology Design team to ensure network pathway infrastructure designs align with Data Center Construction build plans.
• Define and maintain updates of Quality Assurance documents including inspection checklists and installation requirements from design specifications, Global Design Standards documents, Global Installation Best Practice Guidelines, Product Specifications for Inside Plant Cabling, Basis of Design and Quality Issue trackers.
• Partner with the ICT Design team and New Product Development team to implement review mechanisms for new designs and design updates to identify installation gaps and create standard operating procedures to manage remediation plans.
• Monitor deployments and collect lessons learned on network pathway quality.
• Coordinate Network Pathway Infrastructure Quality Training Programs, and the creation of training materials, to support stakeholders and as reference guidelines for vendors.
• Define quality and operational metrics to effectively measure performance and success.
• Regional and Local Travel up to 25% to perform site visits and meetings for onsite quality standards review and collect feedback from onsite personnel.

Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. The AWS Quality Team is a fast-growing global team that is rethinking the implementation and design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers and edge sites. You will visit data centers and ensure that we are following AWS and Industry standards while collecting lessons learned to continually improve. You will work directly with engineers, managers, and operations teams across the company to develop and improve network pathway and installation standards based on these observations and lessons learned.

• Bachelor’s degree in Telecommunications, Mechanical, or Structural Engineering, or related discipline, or equivalent work experience
• 4+ years of experience in network pathway infrastructure design or installation in data center environments
• 3+ years of experience in end-to-end moderate to complex scale program management methodologies and tooling
• Experience managing quality across the full project lifecycle, from design review through installation validation and defect remediation
• Proficiency of NEMA VE1/VE2 or IEC 61537 for cable tray construction and installation
• Experience in AutoCAD or other Computer Aided Design Tools

• Certification in quality management disciplines (e.g., ASQ CQE, CQA, or equivalent)
• Experience conducting quality inspections in live data center environments with engagement of contractors, engineers, and stakeholders
• BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, etc.)
• Possess excellent communication skills, problem solving, attention to detail, root cause analysis experience, and ability to maintain high quality standards
• Knowledge of critical data center equipment
• Proven track record on ability to identify creative and innovative solutions to improve quality, reliability, or maintainability

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.