À propos
Title : Client Solutions Manager
Location:
New York City (hybrid) or Santa Monica (hybrid)
Reports To:
Director of Client Success
About the Company
Healthcare reimbursement is broken-too complex, too opaque, and too often unfair to the providers delivering care and the patients receiving it. Pivotal Health exists to fix that.
We build technology that helps hospital-based providers get paid fairly for the care they provide, while protecting patients from surprise medical bills. Our platform guides providers through the highly complex No Surprises Act dispute process, turning what was once manual, risky, and inconsistent into a structured, data-driven workflow.
With a rapidly growing customer base, strong revenue momentum, and a mission rooted in fairness and transparency, Pivotal is helping modernize one of healthcare's most critical-and overlooked-systems.
About the Role
Pivotal Health is seeking a Client Solutions Manager to lead execution and operational alignment across a dedicated cross-functional client delivery team. This role is responsible for driving seamless coordination, clear prioritization, and consistent forward progress across client onboarding and ongoing initiatives. The Client Solutions Manager translates client and operational needs into structured execution plans and drives them through completion. This individual is accountable for delivery excellence, technical implementation and integrations, and strong internal alignment across teams.
This role is primarily internal, with selective participation in client calls to provide technical expertise, implementation guidance, and solution clarity when needed.
What You'll Do Lead day-to-day execution across a dedicated cross-functional client delivery team, driving alignment and forward progress across all active initiatives. Drive cross-functional coordination between Client Success, Engineering, Product, and Operations to ensure clear ownership and timely delivery. Proactively remove blockers, clarify priorities, and ensure initiatives are properly scoped, resourced, and executed efficiently. Manage technical implementations, including integrations, data migrations, API connections, and SFTP workflows. Translate client and operational needs into clear technical requirements, structured project plans, and defined success criteria. Monitor onboarding progress and delivery health metrics, providing leadership visibility and proactively escalating risks, performance gaps, tradeoffs, or resource constraints to the Director of Client Success. Partner with Client Success Managers to support technical client conversations and provide implementation guidance as needed. What We're Looking For
2-5 years of experience in Solutions Management, Implementation, Technical Account Management, Project Management, or Program Management within B2B SaaS. Demonstrated experience leading technical implementations and complex cross-functional initiatives from scoping through delivery. Strong project management capabilities, including requirements definition, timeline ownership, risk mitigation, and stakeholder coordination. Proven ability to influence and drive outcomes across teams without direct managerial authority. Excellent communication skills with the ability to translate between technical and non-technical stakeholders. Comfortable working with data, including analyzing trends, developing executive-ready reporting, and translating insights into actionable recommendations. Self-starter with strong judgment and the ability to balance speed with accuracy. Bonus Points
Experience in healthcare technology, hospital or health system environments, or IDR workflows strongly preferred. Working knowledge of BigQuery, SQL, Metabase, or similar analytics and reporting tools. Experience managing technical integrations, including APIs, SFTP workflows, and structured data exchanges. Familiarity with Client Success and project management tools like HubSpot, Asana, or similar. Why Join Pivotal Health
Have ownership and support to lead client accounts, drive outcomes, and make a meaningful impact on our product. Work closely with product, engineering, and leadership teams in a highly collaborative, low-ego environment. Help shape how Client Success operates as Pivotal scales, contributing to playbooks, best practices, and long-term strategy. Be part of a mission-driven company building technology that makes a real difference in healthcare. #Perks
Compensation: $85,000 - $115,000 + early stage equity Full medical, dental, and vision insurance coverage 401k Office with casual vibes Manhattan (Little Italy) or LA Flexible PTO policy Periodic in-person team gatherings and offsites, bringing together teammates from across the company to connect, collaborate, and celebrate.
Note: Unfortunately we are unable to sponsor visas at this time
Compétences linguistiques
- English
Avis aux utilisateurs
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