Partner Relations Coordinator

Job Description

Organization Overview:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive:

Serve with Heart : We meet our donor families where they are. We are dedicated to providing compassionate service to all.

Drive and Embrace the Future : We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability

Be Clear, Bold, and Respectful : We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better.

Always Own It : we are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.

We offer a competitive compensation package including:

• Competitive Salary
• Liberal Paid Time Off
• Paid Parental Leave
• Health, Vision, Dental, and Pet Insurance
• 401K Match
• Student Loan & College Savings Match
• Tuition Reimbursement for Continuing Education
• On-site, Hybrid, and Remote work opportunities based on role requirements

Job Title : Partner Relations Coordinator

Location : Office Hybrid - Altoona, Iowa or North Liberty, Iowa

Exemption Status : Salary, Non-exempt

Schedule: Monday-Friday during business hours with potential for early morning or evenings to meet hospital and agency scheduling needs. Occasional Saturdays required to support IDN presence at conferences and requires travel within the state with potential for overnight.

Compensation: $63,300 - $79,100

*Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

Job Title:

Partner Relations Coordinator

Work System:

Promote the Gift

Department/Group:

Hospital and Partner Relations

Reports To:

Manager of Hospital and Partner Relations

Location:

Altoona/North Liberty

Position Type:

Full-time

Exemption Status:

Non-Exempt

OSHA Category:

II

IDN Culture Statement:

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. 

Position Summary:

Responsible for developing and maintaining relationships and processes to support and maximize donation activity within hospital and out-of-hospital systems such as county medical examiners, emergency medical personnel, and hospice providers. This role entails problem solving and advocating for Iowa Donor Network’s mission alongside the needs of our hospital and out-of-hospital partners to create a culture of donation.

Essential Functions and Performance Responsibilities:

A successful Partner Relations Coordinator will develop and maintain positive relationships with our hospital and out-of-hospital partners to build comprehensive donation processes and high-performing donation programs. Work includes building and maintaining hospital and out-of-hospital agency policies and profiles, providing education, developing strategic plans, conducting follow up and after-action reviews, and performing data analysis. Engagement at team and organizational meetings is necessary. Partner Relations Coordinators may be required to perform other duties to help meet team or organizational needs and goals.

Position Qualifications and Education Requirements:

A degree in marketing, nursing, life science, public relations, or social work, with 1-2 years of prior relevant work experience. EMT, paramedic, or nursing experience desired.

Skills and Abilities:

• Communicate effectively with all levels of personnel and represent IDN professionally.
• Effectively present information in small and large group settings in person and online.
• Prepare materials to meet the purpose and the audience.
• Navigate a fast-paced hospital environment.
• Work both independently and collaboratively.
• Develop relationships with clients of diverse backgrounds in all areas of a healthcare organization and system.
• Receive and provide direction.
• Demonstrate effective problem-solving skills.
• Maintain a valid driver’s license and personal auto insurance.
• Effectively use computers and computer software including word processing, databases, spreadsheets, internet tools, and electronic mail.

Physical Requirements:

• Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.)
• Require travel to the office and donor hospitals through the State of Iowa.
• Express ideas verbally and convey detailed or important spoken information.
• Receive detailed information through oral and auditory communication.
• Require driving a vehicle under various conditions that may lead to visual and mental fatigue.
• Sit for periods of eight (8) hours or more at a time in an office setting.
• Lift equipment and supplies weighing up to 25 lbs.
• Possible mental and visual fatigue associated with detailed work.
• Work requires stooping, kneeling, reaching, and handling (seizing, holding, grasping, turning or otherwise working with hands).

Organizational Responsibilities:

• It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values.
• Employee’s obligation to maintain the confidentiality of information shall survive the termination of employee’s employment with IDN.
• All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.