Program Services Manager

Job Description

OUR MISSION:                                                                                                                                   
The mission of the New Star Family Center is to provide victims of domestic violence and family violence access to comprehensive services from one location. Through community collaboration we offer programs and services designed to empower victims to become survivors and break the cycle of violence

POSITION SUMMARY:                                                                                                             
  The New Star Family Center’ Program Services Manager   is responsible for overseeing the daily operations and delivery of victim services programs at the Family Justice Center. This position ensures the provision of trauma-informed, survivor-centered services to individuals and families affected by domestic violence, sexual assault, stalking, human trafficking, child abuse, and other forms of interpersonal violence. The Program Services Manager supervises advocacy staff, coordinates multidisciplinary services with partner agencies, and ensures program compliance with grant requirements.  Reporting directly to the Executive Director, the Program Services Manager supports the organization in maintaining high-quality services and achieving program outcome
RESPONSIBILITIES:  

·         Oversee and monitor the day-to-day implementation of trauma-informed service delivery to ensure survivors and their families receive               timely and equitable access to services.

·         Supervise and support program staff, interns, and operations-related personnel.

·         Identify training needs and coordinate professional development opportunities.

·         Strengthen partnerships to support comprehensive services for survivors.

·         Assist with data collection and preparation of program reports and documentation for funders and organizational leadership.

·         Support audits, site visits, and monitoring reviews; ensure timely follow-up and corrective actions as needed.

·         Support outreach efforts to increase awareness of services among community partners and underserved populations

·         Oversees the implementation and distribution of the monthly newsletter to highlight programs, services, and community partnerships.

·         Support the Executive Director in advancing strategic priorities and organizational growth.

          Hold in confidence all organization and client-related information   
QUALIFICATIONS:   

• Ability to interact well with diverse persons, organizations, and groups.                                                                                                    Bachelor’s Degree in business administration or related field                                                                                                                                     5 year’s non-profit experience in the domestic violence and victim services field                                                                                                     5 year’s management experience in establishing program operations excellence                                                                                         Strong leadership abilities in managing problems and meeting goals                                                                                                               Ability to organize and effectively manage multiple priorities, time and resources.                                                                                               Strong communication skills and work as part of a team                                                                                                                                       Solid analytical skills and resource management                                                                                                                                               Bilingual proficiency in English and Spanish desirable                                                                                                                                   Proficiency in Microsoft Office and Google Workspace and other applications;                                                                                         comfortable using Zoom and other video conferencing tools

“New Star Family Justice Center is an equal opportunity employer.  All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.”