Lead Service Designer

Lead Service Designer

£326.15 per day INSIDE IR35

Full Time

6 month contract

Predominantly remote with some travel to offices in Cardiff. CF11

DUTIES AND RESPONSIBILITIES

• Management, Leadership and Training
• Supervise and develop other user researchers to assure and improve research practice.
• Coach, train and mentor others and give direction on which tools or methods to use.
• Responsible for delivery of a core training programme on specialist research processes across the wider directorate programme and services.
• Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
• Effectively get buy-in from the organisation.

QUALIFICATIONS

Essential

• Educated to Masters level or equivalent qualification / experience
• Practical experience, working at this level, across the range of work procedures and practices.
• Evidence of continuous professional development.

Desirable

• FEDIP Senior Practitioner, or equivalent recognised Advanced Professional qualification.
• Theoretical and specialist knowledge, gained with the following certifications (or equivalent):
• CXA - Certified User Experience Analyst

SKILLS AND EXPERIENCE

Essential

• Information Acquisition skills to identify gaps in the available information required to understand a problem or situation and devising a means of resolving them.
• Attention to Detail skills to apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete.
• Interpersonal skills to establish relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines.
• Teamwork skills in working collaboratively with others to achieve a common goal.
• Communication skills as an effective, approachable and sensitive communicator in different communities and cultures with the ability to adapt style and approach to meet the needs of different audiences.
• Agility skills to adapt style and approach to meet the needs of different audiences.
• Commitment to supporting the organisations mission to encourage and embrace diversity and inclusion across the NHS.
• A flexible approach to work in a hybrid working environment.
• Travel throughout Wales between sites, as required by the job.
• Standard keyboard skills.

Desirable

• Welsh language skills are desirable levels 1, and above, in understanding, speaking, reading and writing in Welsh.
• Knowledge of NHS Wales or the Health sector.

If this role is of particular interest and matches up well with your skills/experience then please do apply immediately.

TITL1_UKTJ

Compétences idéales

• Communication
• Teamwork

• Cardiff, Wales, United Kingdom

Expérience professionnelle

• UX Designer
• UX Researcher

Compétences linguistiques

• English