Customer Service Rep / Sales Admin

Job Description

The Customer Service Representative/Sales Admin interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Duties and Responsibilities:

• Customer Service Representative must embody the Company’s values:
• • Display integrity - Our key selling point is our honesty and transparency.
  • Live passionately -  Our lifestyles reflect our passion for what we do.
  • Value people - Our 30 years of success is built on excellent relationships.
  • Thrive - We are successful because we work with a sense of urgency and energy.
• The Customer Service Representative must support our mission: We are dedicated to building relationships between our respected ingredient manufacturers and the leading innovators of health and wellness products.

·         Confer with both prospective and current customers by telephone or email to provide information about ingredients, samples, processing orders, provide pricing quotes and sourcing, and obtain details of complaints.

·         Review current inventory and check for material availability, order as necessary from vendors, and provide internal sources information as required.

·         Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

·         Refer unresolved customer grievances to designated departments for further investigation.

·         Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

·         Resolve customers' service or billing complaints by performing activities such as exchanging merchandise.

·         Maintain spreadsheet on customer pricing as well as vendor pricing for material.

·         Other duties may be assigned as needed including but not limited to answering phones, filling in for employees while they are out, filing, etc.

·         Exercise clear management decision power over client/customer deliverables and make decisions suitable for the situation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience in the Health & Wellness Products industry preferred.

Education/Experience:
High school diploma or equivalent

Skills and Competencies:

·         Microsoft Office

·         Active listening

·         Team Player

·         Detail Oriented

Loughlin Staffing is the top staffing and recruitment agency in Tarrytown, NY, providing permanent, temporary and temp-to-perm employment solutions. Since 1998, our highly-talented and experienced team of recruiters are experts at finding the best person for the best job. We do this through our proven personalized approach to job placement, to successfully meet the needs of employers and job seekers in Westchester, Rockland and Fairfield Counties. At Loughlin Personnel, we understand the difficulties of a job search, and that’s why we’re committed to working closely with our clients to provide the best match in helping them reach their professional goals. Read more about us on our website:

Loughlin Staffing is the top staffing and recruitment agency in Tarrytown, NY, providing permanent, temporary and temp-to-perm employment solutions. Since 1998, our highly-talented and experienced team of recruiters are experts at finding the best person for the best job. We do this through our proven personalized approach to job placement, to successfully meet the needs of employers and job seekers in Westchester, Rockland and Fairfield Counties. At Loughlin Personnel, we understand the difficulties of a job search, and that’s why we’re committed to working closely with our clients to provide the best match in helping them reach their professional goals. Read more about us on our website: