Front Desk Representative

Job Description

Position Overview:

The Front Desk Representative serves as the Club’s first point of contact and plays a vital role in shaping the member and guest experience. Success in this role requires grace under pressure, exceptional communication, a proactive mindset, and an unwavering commitment to outstanding service.

Job Summary:

• Answering incoming calls graciously and in a timely manner, directing them appropriately or taking messages when needed.
• Greeting and welcoming members, guests, employees, and vendors with professionalism and warmth.
• Act as a concierge to members and guests, be proactive and take the initiative to optimize their experience at the Club.
• Maintain Tee Sheet, Club Calendar, and Online Calendar.
• Oversee the Front Desk to ensure member satisfaction. Deliver diligent, efficient, and gracious service.
• Use the Jonas Management System to run reports and answer any member questions.

Professional Attributes We Value:

• A polished and professional demeanor.
• A genuine passion for hospitality and member service.
• Strong communication and interpersonal skills.
• Reliability, discretion, and a proactive, self-starting attitude.
• Ability to multitask in a fast‐paced, detail‐focused environment.

Compensation:

• Hourly Rate: $30.00/hour
• Overtime: $45.00/hour
• Schedule: 5–6 days per week; 40–50 hours during peak weeks
• Bonus: Discretionary year‐end bonus based on performance, attitude, feedback, and attendance.

For further information, please submit a cover letter and resume to Alexia Horton.

Alexia Horton, Clubhouse Manager

Shinnecock Hills Golf Club, one of the world’s top rated golf clubs and a five time U.S. Open host, is seeking a polished, motivated, and service driven Front Desk Representative for the 2026 season (April to October). As a Platinum Club of America and Platinum Club of the World, Shinnecock prides itself on an environment where excellence, professionalism, and warm hospitality define every interaction.

Shinnecock Hills Golf Club, one of the world’s top rated golf clubs and a five time U.S. Open host, is seeking a polished, motivated, and service driven Front Desk Representative for the 2026 season (April to October). As a Platinum Club of America and Platinum Club of the World, Shinnecock prides itself on an environment where excellence, professionalism, and warm hospitality define every interaction.