Customer Service Representative

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Interact with domestic mills and sales team
• handle logistics

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to work independently

Frank Winne & Son Inc. is a family company in which all employees are truly valued and treated with respect. The culture is relaxed and laid-back. We distribute a diverse product line including rope, tape, rubber products and agricultural twine and wrapping products. We recently added chain and rubber mats.
Help our company remain the leader in the distribution industry.

Frank Winne & Son Inc. is a family company in which all employees are truly valued and treated with respect. The culture is relaxed and laid-back. We distribute a diverse product line including rope, tape, rubber products and agricultural twine and wrapping products. We recently added chain and rubber mats.\r Help our company remain the leader in the distribution industry.