Client Service Coordinator

Job Description

Company: Irenes Wigs

Position: Client Service Coordinator

Location: Brooklyn, NY 11219

Position Overview

We are seeking a dependable, organized, and customer-focused individual to join our team as a Services Coordinator. This is a key role at Irene’s Wigs, where you’ll play an important part in ensuring our clients and wholesale partners receive outstanding service.

You’ll thrive in a fast-paced, dynamic environment, coordinating between clients, wholesale accounts, and our in-house technicians to make sure every service request is handled accurately, efficiently, and on time. Strong communication, multitasking, and problem-solving skills are essential — and you’ll have the opportunity to make a real impact every day.

Responsibilities

• Act as a liaison between clients, wholesale partners, and in-house technicians
• Gather and document service requests for wig adjustments and customizations
• Communicate timelines and provide updates to clients
• Ensure technicians clearly understand service instructions
• Monitor work progress to confirm accuracy and on-time completion
• Coordinate service needs for wholesale accounts
• Maintain organized records of orders and service details
• Support daily office operations and administrative tasks

Qualifications

• High school diploma or GED required
• Previous administrative or customer service experience preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Detail-oriented with strong follow-through
• Proficiency in Microsoft Office