Quality Assurance Engineer (NPI)

How you will make an impact

• We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO 9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‑driven methods to prevent defects.

• This is a hands‑on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‑cooled servers and racks.

• As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.

What will you do?

Customer Requirements Review

• Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.

QMS Leadership

• Maintain and improve ISO 9001:2015 processes, work instructions, and records.

• Support internal audits and prepare for external/customer audits.

NPI to Ramp

• Identify CTQs, develop control plans, and complete PFMEAs.

• Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.

• Capture and support lessons learned for current and future launches.

Liquid Cooling

• Define and enforce incoming quality criteria for liquid‑cooling assemblies, including pressure‑ and leak‑test limits.

• Maintain leak‑prevention protocols and sensor‑based monitoring.

• Validate coolant fill, purge, filtration, and cleanliness processes.

• Audit cooling and fluid‑handling operations to ensure quality, safety, and reliability.

• Lead CTQ analysis and support PFMEA and control plan development.

• Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.

In‑Line Quality & Yield

• Implement SPC on critical processes; monitor FPY, DPPM, and escapes.

• Deploy mistake‑proofing and lead containment when process signals drift.

Supplier Quality

• Support definition of incoming inspection criteria for NPI.

• Assist with supplier CTQ identification, material storage processes, and supplier qualifications.

Customer Quality

• Lead 8D/A3 investigations for returns and complaints.

• Drive CAPA implementation and communicate results to customer quality teams.

• Identify gaps and coordinate cross‑functional corrective actions.

Digital Quality

• Automate data flow from MES/ERP systems.

• Develop real‑time dashboards and alerts.

• Use control‑chart behavior to recommend corrective actions.

Documentation & Training

• Publish procedures and one‑point lessons.

• Train operators and technicians on CTQs, audit discipline, and error‑proofing.

• Translate customer and regulatory requirements into internal instructions and visual aids.

Success Metrics

• FPY/yield increases; DPPM reductions.

• Zero major audit findings.

• CTQs Green at launch.

• Verified CAPA effectiveness with reduced recurrence.

• Decreased COPQ with measurable savings.

• Reduced CCAR closure time.

Work Model & Travel

• On‑site role at Salisbury integration and test lines.

• Travel to suppliers and customers up to ~15–20%.

• Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.

Education

• Bachelor’s degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.

Experience

• 5–8 years in Quality or Manufacturing Engineering for cloud/data‑center hardware or complex electromechanical systems.

• Hands‑on experience with ISO 9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.

• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).

Preferred

• ASQ CQE or Six Sigma Green Belt.

• Experience with server/rack integration.

• Supplier development (APQP/PPAP) and customer‑facing quality experience.

• Familiarity with MES, PLCM, and ERP (SAP).

Physical Requirements

• Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.

What Can Jabil Offer You?

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options

• 401K Match

• Employee Stock Purchase Plan

• Paid Time Off

• Tuition Reimbursement

• Life, AD&D, and Disability Insurance

• Commuter Benefits

• Employee Assistance Program

• Pet Insurance

• Adoption Assistance

• Annual Merit Increases

• Community Volunteer Opportunities