Resolution Specialist

Job Description

TITLE: Resolution Specialist

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $350 Million.

Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone’s well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity.

GENERAL FUNCTION

Implement and perform effective risk management strategies for all non-performing accounts to protect the assets of the Credit Union. Adhere to policies and procedures, state and federal laws, and regulations in the collections process.

MAJOR RESPONSIBILITIES

1. Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
2. Represent the Credit Union in a friendly, outgoing, positive and professional manner. Provide prompt, efficient and confidential service in the processing of information.
3. Perform effective and efficient collection of all non-performing accounts.
4. Demonstrate a high level of accountability in taking complete ownership of every interaction whether it requires a call back, extended research or assistance from other teams until the task is complete.
5. Provide exceptional member service over the phone and via email, demonstrating a willingness and interest to help through a friendly tone of voice and electronic communication.
6. Provide members with financial counseling as needed. Compassionately educate members on ways to improve their credit or debt scenario and offer additional tools to assist.
7. Process and monitor all health and disability claims.
8. Process all repossessions and foreclosure actions.
9. Skillfully handle and resolve difficult member situations within appropriate guidelines and procedures. Enlist management in successful member resolution, if necessary.
10. Control and administer attorney, bankruptcy, and delinquent member accounts.
11. Administer all small claim court cases from service of writ to judgment
12. Work post judgment recovery, including but not limited to;