Part Time Tour Coordinator

Job Description

Job Title: Part Time Tour Coordinator
Client: Heavy Machine Manufacturing Company
Duration: 2 Years
Location: Waterloo, IA 50704

Shift Options: Tuesday to Thursday: 7:30 AM – 4:00 PM
OR Monday – Friday: 7:30 AM – 11:30 AM

Role Overview
• Provide excellent customer service to visitors and customers
• Coordinate and manage factory tours and visitor activities
• Ensure guests have a smooth, welcoming, and memorable experience
• Act as the company representative during tours and events

Key Responsibilities
• Manage scheduling and coordination of factory tours
• Serve as the primary contact for visitor-related inquiries
• Ensure professional and timely communication with guests
• Oversee visitor logistics including check-in and orientation
• Coordinate the movement and management of guest groups
• Support and guide tour teams to ensure quality experiences
• Collect and analyze visitor feedback for improvement
• Collaborate with internal teams to ensure successful tours
• Maintain visitor records and compliance with safety procedures

Major Duties
• Coordinate and plan all factory tours
• Prepare schedules for tour guides based on tour demand
• Compile data and prepare standard and special reports
• Perform office administrative tasks such as:
• Correspondence
• Invoicing
• Filing
• Bill payments
• Reporting
• Represent the company during tours and events
• Train tour guides on routes and presentation information
• Drive visitors when required (if applicable)

Visitor Experience & Event Support
• Deliver high-quality hospitality and guest service
• Coordinate logistics for visitor programs and events
• Ensure all tours run smoothly and on schedule
• Enhance visitor engagement and overall experience

Required Skills
• Strong customer service and hospitality mindset
• Excellent interpersonal and communication skills
• Strong organizational and time management abilities
• Attention to detail and logistics coordination skills
• Problem-solving and critical thinking ability

Preferred Background
• Experience in hospitality or guest services
• Experience in visitor management or event coordination
• Ability to interact confidently with guests and internal teams
• Interest in creating engaging visitor experiences

Additional Requirements
• May require driving as part of tour coordination duties
• Ability to coordinate multiple activities simultaneously
• Comfortable working in a visitor-facing environment

#ZR

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.