Customer Service Representative

Job Description

Job Title: Customer Service Representative

Job Summary

We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

• Full-time position
• Monday through Friday
• 8:30 AM – 5:00 PM

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, policies, and procedures
• Resolve customer complaints in a calm, efficient, and professional manner
• Process orders, forms, applications, and requests
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issue resolution
• Escalate complex issues to appropriate departments when necessary
• Meet or exceed performance metrics (response time, resolution rate, customer satisfaction)

Required Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proven customer service experience or related field
• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Basic computer proficiency (Microsoft Office, CRM systems)
• Ability to multitask and manage time effectively