Administrative & Customer Service Representative

Job Description

What You’ll Do

· Answer phones, emails, and customer inquiries with professionalism and warmth

· Assist customers with orders, questions, and basic problem-solving

· Perform general administrative tasks

· Maintain organized records and customer information

· Support the owner and team with daily office needs

· Help keep the office running smoothly and efficiently

What We’re Looking For

· Strong communication and customer service skills

· Organized, detail-oriented, and reliable

· Comfortable using computers, email, and basic office software

· Ability to multitask and work independently

· Friendly attitude and willingness to learn

· Previous admin or customer service experience is a plus, but not required

Stout Textiles is a leading U.S.-based supplier of decorative fabrics, trimmings, and wallcoverings for the interior design industry. Stout was established in 1927 and is currently being run by the Fourth Generation. Known for exceptional quality and a wide-ranging product selection, Stout partners closely with designers to bring creative visions to life. Customer service is central to Stout’s success, with a strong emphasis on responsiveness, product knowledge, and relationship-building. Team members work in a collaborative, fast-paced environment where attention to detail and a commitment to outstanding service are highly valued.

Stout Textiles is a leading U.S.-based supplier of decorative fabrics, trimmings, and wallcoverings for the interior design industry. Stout was established in 1927 and is currently being run by the Fourth Generation. Known for exceptional quality and a wide-ranging product selection, Stout partners closely with designers to bring creative visions to life. Customer service is central to Stout’s success, with a strong emphasis on responsiveness, product knowledge, and relationship-building. Team members work in a collaborative, fast-paced environment where attention to detail and a commitment to outstanding service are highly valued.