Customer Services Representative

Job Description

We are a growing Commercial and Residential Plumbing, Heating, and Cooling company looking to expand our team.  In search of a team player with a great personality and a positive attitude. Applicants must have a passion for what they do and take pride in their work. We only hire the best of the best. We treat our team as if they are family because we are a family owned and operated business serving our community for over 75 years.

Job Responsibilities

• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations.
• Develop in-depth product knowledge and provide accurate information to customers.
• Assist customers with order processing, shipment tracking, and returns.
• Maintain accurate records of customer interactions and inquiries.
• Provide basic support, troubleshoot issues, and escalate complex problems as needed.
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience.
• Identify customer inquiry trends and provide feedback for process improvement.
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

Job Qualifications

• A high school diploma or equivalent, a Bachelor's degree is a plus.
• Proven customer service experience, preferably in a call center or retail environment.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and conflict-resolution abilities.
• Proficient computer skills and experience with CRM software.
• Problem-solving abilities with a keen attention to detail.
• Team player with the ability to collaborate effectively with colleagues.
• Strong product knowledge.

Skills

• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Empathy, patience, and a positive attitude.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to resolve customer issues.
• Proficiency in using relevant computer systems and software.

Benefits:

• Health insurance
• Dental insurance
• Retirement plan
• Paid time off
• Bonuses

Work Location:

• One location
• Paid time off
• Retirement plan
• Monday to Friday