Customer Service Representative

Job Description

Precision Punch and Tooling, located in Berlin, CT, is a company with state-of-the-art equipment and a modern factory. We are offering a career opportunity for a Customer Service / Inside Sales Associate. Precision Punch has a strong culture of Lean Manufacturing and is committed to Six Sigma practices and methodologies. We are seeking a Customer Service Representative / Inside Sales to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Demonstrated ability to learn