À propos
The Inside Sales Coordinator will assist the JFW Commercial Sales Team by providing various administrative and operational support to ensure a smooth and efficient delivery of products to our customers. Responsibilities:
Administrative Sales Support:
• Assist with quote creation, customer proposal creation, presentations, and distribution to customers as needed • Manage the commercial CRM (Customer Relationship Management) system by: o Assign sales leads o Set up new users and train new Commercial Account Managers Maintain retail referral program:
• Oversee distribution of leads • Contact Commercial Account Managers (CAMs) as needed to update their lead status and track wins/losses and report for commissionable purposes Coordinate lead generation for CAMs
• Assist in scheduling appointments • Manage all lead generation systems; qualify and distribute warm leads to sales team
o Hit assigned monthly targets for new lead generation o Find and qualify new opportunities. Introduce the company and solutions to the customer and warm the relationship and opportunity to pass to outside sales Operational Support:
• Facilitate the steps through delivery of items are finalized. o Provide oversight on submitted orders for accuracy in product, customer information, payment terms, etc. o Communicate ETAs, shipping updates, delivery timelines, and site readiness o Own the communication between the customer, operations, sales, and installation o Manage unforeseen delays and site readiness issues and communicate to all necessary parties • Service coordination and management o Oversee all open service needs for the assigned sales team o Provide communication and coordination with the service team and 3rd party to achieve resolution o Establish a continuous line of communication with the customer and sales as the process progresses to resolution at every step of the process o Own the process from identification of issue through resolution with communication to all parties Accounts Receivable (AR) Management:
• Coordinate open accounts receivables between sales, accounting, and the customer and updating the status on AR document • Proactively contact the customer for updates on payment status and collecting payments as needed • Provide W9, COIs, invoices, etc. as needed to assist with swift payment Performs other duties as assigned Requirements Education:
• High school degree or equivalent required • Additional training in administration, business or other related courses is preferred Experience:
• Previous administrative experience and/or background is required Other Requirements:
• Basic working experience with Microsoft Office programs including Word and Outlook • Experience working with adobe and/or other publishing software • Strong organizational skills • Must be punctual and reliable Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs
EOE/M/W/Vet/Disability #ZR
Salary Description $18.00-$25.00 per hour
Compétences linguistiques
- English
Avis aux utilisateurs
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