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Pay Range: $50,000 - $65,000 Job Responsibilities - Inside Sales & Customer Service Coordinator
Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives
Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process
Researches new product requests and writes orders Serves as a liaison with the outside sales team Tracks and prepares reports on daily, weekly, and monthly leads and sales
Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced
Maintains close contact with customer to give updates on progress toward resolution of issue or service request Ensures that appropriate changes were made to resolve customers problems Refers unresolved customer issues to designated departments for further investigation Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork Keeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Perform other miscellaneous job duties and related functions as directed
Desired Skills & Experience - Inside Sales & Customer Service Coordinator Minimum of 2-5 years of experience with sales and/or customer service
Knowledge of Microsoft Dynamics NAV is a plus, but not required Preferred experience using ERP or CRM system
Ability to manage multiple priorities and tasks with a sense of urgency Well organized with an aptitude for details
Effective verbal and written communication skills Have the ability to multi-task and produce quality results under pressure Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.) Must be self-started and able to work independently with little supervision
Company Description Industrial Profile Systems, previously known as MB Kit Systems, LLC is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996, MB Kit Systems, LLC occupies 50,000+ sq. ft. in Akron, Ohio, where we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at .
The position offers a competitive salary with full benefits and bonus program. Industrial Profile Systems is a division of WEISS North America, located in Willoughby, OH. Compensation details: 50000-65000 Yearly Salary PI0ac183746b40-26289-#######2
Compétences linguistiques
- English
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