À propos
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to want to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. The Sales Coordinator is responsible for providing administrative support to the Sales Team while maintaining familiarity with all aspects of the sales process. Key responsibilities include responding to general inquiries, preparing proposals and contracts, inputting and maintaining databases, ordering and tracking supplies, handling incoming and outgoing mail, answering phones, and delivering general office assistance as needed. What You Will Do Provide administrative support to the Sales Team, including but not limited to managing incoming calls and emails, preparing proposals, offers, agreements, and sales collaterals, ensuring timely follow-up and accurate documentation. Assist with the preparation of all required daily, weekly, bi-weekly, and monthly reports, ensuring accuracy and timely delivery. Coordinate and sometimes handle site inspections, client visits, and sales-related meetings, acting as a point of contact between clients, Sales, and internal departments to ensure a smooth and well-orchestrated experience. Act as a primary point of contact for clients when Sales team members are unavailable, ensuring timely and professional communication. Serve as the Property Administrator, ensuring Golden Sales & Catering and the Hotel Audit Dashboard are fully optimized, compliant with brand standards, and consistently maintained. Review and reassign incoming RFPs, ensuring accurate system linkage, follow-up, and data integrity. Maintain and oversee the accuracy of the client database, ensuring all account information and bookings are current and properly recorded. Monitor the systems by reviewing group cut-offs, due dates, coding, assignment, tagging, lost business, and other essential elements that sustain system quality. Manage projects related to sales initiatives such as holiday gifts, sales blitzes, hotel partnerships and department-driven projects. Maintain comprehensive knowledge of hotel facilities, capacities, and technical specifications to support accurate client communication and proposal development. Comply with Four Seasons standards, while working harmoniously and professionally with co-workers and planning committee. During the absence of other Coordinators, provide full administrative and reporting support for the Commercial Division. Perform additional duties and special projects as assigned by Managers, Department or Division heads. What You Bring Bachelor's degree in hospitality management, sales, business administration, or a related field preferred. Previous experience in Sales or 23 years of operational hotel experience, within a luxury hospitality environment. Prior experience in sales coordination or administrative support role is an advantage. Excellent business writing and communication skills, with a polished and professional manner. Advanced IT proficiency, including strong command of Microsoft Excel, Word, PowerPoint, and internet tools; experience with systems such as Salesforce or Opera PMS is a plus. Exceptional organizational skills with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. A proactive and collaborative mindset with strong professionalism, discretion, and the ability to work harmoniously within a team. Excellent interpersonal skills, an outgoing personality, and a positive, can-do attitude toward all requests. Maintain excellent physical presentation that aligns with the property's appearance and grooming standards. Demonstrated ability to meet deadlines, handle competing priorities, and maintain accuracy under pressure. Strong administrative capabilities with a high level of accuracy, efficiency, and reliability in all tasks. A genuine interest in sales, commercial operations, and luxury hospitality. What We Offer: COMPLIMENTARY Room night stays at Four Seasons worldwide Employee meals prepared by our culinary team Dry cleaning and alteration of employee uniforms DISCOUNTED Medical, Dental, and Vision coverage Parking and Septa access City Fitness membership ADDITIONAL PTO and Nine (9) Paid Holidays 401k participation with a company matching program 100% Company-Paid Parental Leave Growth Opportunities with Four Seasons Hourly full-time position based on property Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Compétences linguistiques
- English
Avis aux utilisateurs
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