Cincinnati Branch Manager

Job Description

Cincinnati Branch Manager

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type

Full-Time

Why Work Here?

“Great work environment and great benefits!”

The Branch Manager leads and directs all aspects of the individual branch, including: management of personnel, route sales, volume growth, profitability and asset management. They are responsible for administrative and fiscal responsibilities as well as hands-on tasks to include: recruiting, hiring, training and motivating service representatives. Other daily duties will include: managing the physical branch, delivering world-class customer service, resolving customer issues, and controlling costs.

This role reports to the Service Manager.

Responsibilities

• Branch manager must regularly meet with key customers, assess current service levels, identify emerging and or unmet needs, and implement corrections and or recommendations that improve service effectiveness.
• Achieve Branch goals in budget, customer retention, revenue and profit growth, and material control.
• All activities connected with customer service and retention for the assigned routes in the branch, including profitability, rerouting, pricing, material control, safety, fleet maintenance, etc.
• With Area Management team, develop area pricing and contract terms strategy for each market segment.
• Recruit, hire and train approximately 5-8 service members in a timely manner on service, revenue growth, product knowledge, negotiation, industry knowledge, pricing, and profitability.
• Protect company resources including members, material and fleet resources by following all Morgan policies.

Job Requirements

• Leader with coaching ability who is enthusiastic and has a positive attitude.
• Assertive and tactful as you will need to coordinate activities that require interdependence.
• Communicate in a clear, confident manner as an authority on service deliverables.
• Comfortable with face to face communication with customers and the ability to build business relationships and has strong negotiation skills.
• Strong curiosity to learn about current issues that affect our customers and the ability to uncover issues our customers are not aware of yet.
• Self-starter with ability to seek out alternative solutions to unclear and complicated issues.
• Understands another’s point of view.
• Extremely flexible and can handle sudden changes to routine.
• High sense of urgency and follow through.
• Reliable, disciplined, trustworthy, and uses a common sense approach to customer issues.
• Highly organized and uses time efficiently.
• Comfortable with technology.
• Ability to lift 75 pounds on a regular basis and move heavy pre-loaders and backup service reps when needed on routes.

Education

• College degree preferred

Other

• Current driver’s license and good driving record.
• Successfully pass a hair follicle drug test and background check

Compensation and Benefits

• Salary
• Cell phone
• Two weeks’ vacation per year, which is based on accrual, you may schedule vacation time after six months of employment, with the approval the Service Manager
• Health Insurance – PPO, Dental, Vision, Prescription
• 401K
• Pre-Tax bonus after 6 months of employment
• Company-paid life, Accidental Death and Dismemberment, Group Travel Accident and Long-Term Disability Insurance