Business AnalystInventum Group (Formally Wells Tobias) • Manchester, England, United Kingdom
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Business Analyst
Inventum Group (Formally Wells Tobias)
- Manchester, England, United Kingdom
- Manchester, England, United Kingdom
À propos
About the Role
If you're strong on process mapping, customer journeys, requirements definition and stakeholder alignment, this role gives you the autonomy to own capabilities end‑to‑end and drive meaningful improvements.
Responsibilities
Own a set of capabilities from a wider capability heatmap - defining scope, gaps, dependencies and improvement opportunities. Lead discovery, mapping current-state processes, customer journeys, agent flows and root causes. Design robust future-state workflows, process maps, blueprints and edge-case handling. Produce high-quality PRDs, functional requirements, user stories, acceptance criteria and detailed business rules. Align stakeholders across Product, Engineering, Ops, Analytics and connected programmes. Host workshops to refine scope, risks, assumptions and success metrics. Support delivery teams through build, UAT and launch readiness. Track and measure improvements across efficiency, quality, customer experience and agent experience.
Qualifications
Proven experience as a Business Analyst owning end‑to‑end requirements. Strong background in process mapping, service design, customer/agent journeys and workflow modelling. Confident facilitator with excellent stakeholder management skills. Analy...
Compétences linguistiques
- English
Avis aux utilisateurs
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