Junior Applications Support Analyst
SUN Behavioral Delaware
- United States
- United States
À propos
The Junior Applications Support Analyst is a member of the Corporate Information Systems team and provides functional and technical support for enterprise applications used across hospital clinical, operational, and administrative departments. This role focuses on troubleshooting, maintaining, and supporting business and clinical applications that interface with the organization's EHR system (WellSky Specialty Care for Behavioral Health) and other related platforms. These include Referral Management, Scheduling, Billing, AR, HIM, UM, AP, GL, as well as other relevant software. The analyst serves as a key point of contact for end users, resolving application issues, assisting with system access and configuration, supporting basic enhancements, and providing user education and training. The role emphasizes customer service, problem resolution, documentation, and coordination with internal IT teams and third-party vendors to ensure reliable system performance and a positive end-user experience. The role requires strong analytical skills, the ability to evaluate system and process impacts, and the capacity to clearly communicate solutions and options to stakeholders and end users. This is a remote position, requiring the analyst to maintain a suitable home work environment during defined working hours. Position Responsibilities: Provides day-to-day helpdesk and application support for enterprise clinical and administrative systems Serves as a primary point of contact for end users, responding to incidents, service requests, and questions submitted through the ticketing system Performs initial troubleshooting and analysis of application, access, and workflow issues; resolves issues when possible or escalates appropriately Documents issues, troubleshooting steps, and resolutions clearly and accurately within the help desk or ticketing system Coordinates with internal IT teams and external vendors to track and resolve escalated issues Assists with system configuration, user access, security roles, and basic application setup as directed Supports application updates, patches, and enhancements by assisting with testing, documentation, and end-user communication Provides user training, guidance, and job aids to support effective use of applications Identifies recurring issues and opportunities to improve processes, workflows, or user experience Demonstrates strong organizational skills and the ability to manage multiple tickets and priorities Takes ownership of assigned issues and follows through to resolution Performs other duties as assigned Maintains accurate and up-to-date documentation of issues, resolutions, configurations, and projects within the help desk or ticketing system Takes ownership of assigned issues and projects, researching solutions and making informed recommendations Demonstrates initiative and the ability to work independently while managing multiple priorities effectively Performs other duties as assigned
Compétences linguistiques
- English
Avis aux utilisateurs
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