Case Manager/QMHS

Job Description

Case Managers/QMHS

FT or PT

Adult, Youth and BHR/ACT Community Based Options

Crisis (grant based)

Position Summary

Facilitates the rehabilitation process for adults with severe and persistent mental illness. Provides monitoring and coordinates the delivery of necessary evaluation and assessments to identify the patient needs, development of the rehabilitation plan, linkage and coordination of appropriate community services.  Assists with independent skills training; advocacy for financial, medical and legal entitlements.  Arranges for crisis intervention. Services are mobile and delivered primarily in the community.

The CPST works under the supervision of the licensed clinician.  Incumbent is assigned a complex caseload with multiple and varied problems based on experience, expertise and education.  Patients with severe and persistent mental illness who are assigned may present a history of significant risk to themselves and/or others.

Responsibilities

• In conjunction with the supervisor, prepares and reviews  periodically an individualized service plan  with the patient and assists the patient/service providers in achieving service plan objectives. Revises service plan with the patient at annual reviews and as care needs changed.
• Possesses knowledge of community resources  and coordinates all needed referrals for residential, financial, vocational, psychiatric, educational, health and counseling needs. Represents MHS to the community caregivers, citizens, and community leaders, explaining MHS policies.
• Collects patient collateral information  from involved providers such as physicians, hospitals, private practitioners, Court officials and other care givers.
• With the patient, identifies and prioritizes problems , needs and opportunities so that level of assistance can be determined.
• Charts  patient’s progress in their clinical record and completes all paperwork necessary by MHS policy for professional, administrative, financial, and evaluative purposes of monitoring clinical care and of assuring efficient and effective agency operations. Ensures that the needed release forms are signed and correct.
• Maintains a professional relationship and provides face to face contacts with patients regardless of service environment (e.g. residential, inpatient).
• Screens for pain and encourages patient to follow up with a health care provider of their choice.
• Delivers mobile services  which are community based.
• Engages in outreach, problem solving, advocating, crisis intervention, skills training.
• In consultation with supervisor, addresses urgent needs such as stabilization, medication, homicidal and suicidal behaviors by assisting the patient in accessing appropriate intervention.
• Presents patient cases for review with team and/or supervisor.
• Consults with other providers and community caregivers to strengthen and coordinate social intervention programming. Identifies deficits in community resources and forwards them to supervisor.
• Is responsible to deliver the number of units of service budgeted in order to assure the fiscal viability of MHS.
• Participates in quality improvement activities when appropriate.
• Actively assesses patients for crisis stabilization and intervenes during signs of crisis, utilizing de-escalation techniques and crisis management skills.
• Assist patients with entitlements.
• Follows all universal precautions for safety, infection control and follows all state, federal and joint commission health and safety standards.
• Treats patients and family with dignity and respect at all times, and holds all patient information in the strictest confidence.
• Adhere to professional standards, policies and procedures, federal, state and local requirements and Joint Commission standards, including National Patient Safety Goals. Presents a positive image of MHSCC to other community agencies, caregivers and citizens
• Completes all MHS required education and training, including initial agency orientation, mandatory trainings and educations, and up keep of all required certifications and licensure as required by state, federal and regulatory requirements.
• Demonstrates organizational stewardship and exemplifies the mission, vision and values of MHS.
• Performs other job-related tasks as assigned

Education/Experience

• High School diploma or equivalent with 3 years’ experience in mental/behavioral health (required) –OR-
• Associate or bachelor’s degree in a social/human services related field (preferred)
• Experience with SUD/Dual Diagnosis preferred
• Ability to be credentialed as a QMHS

Licensure/Certifications

• CDCA/LCDC (Preferred)
• NVCI
• CPR (BLS)/First Aid

MHS provides CPR (BLS)/First Aid and NVCI (CPI Blue Card) for all new staff, along with on-going education and on-the-job training opportunities.

All MHS candidates are required to have an Ohio BCI check (FBI check required if you have lived in Ohio for less than 5 years, or for working with children), 5-panel drug screen and Residential candidates must have a 2-step TB (or proof of prior TB) upon conditional offer of employment.

Mental Health Services (MHS) provides treatment and rehabilitation services to those in Clark and Madison Counties whose lives are disrupted by emotional struggles, substance abuse and dependency, behavioral difficulties, severe mental illness, and those who are on a journey of recovery.
MHS addresses a host of mental and behavioral healthcare needs, such as depression, anxiety, grief, anger management, phobias, post-traumatic stress, bi-polar, schizophrenia, drug and alcohol abuse, and addictive behaviors.
From individuals to families, and from youth to the elderly, we care to empower all people with the ability to lead productive, self-sufficient lives as valued and contributing members of our communities.

Mental Health Services (MHS) provides treatment and rehabilitation services to those in Clark and Madison Counties whose lives are disrupted by emotional struggles, substance abuse and dependency, behavioral difficulties, severe mental illness, and those who are on a journey of recovery.\r \r MHS addresses a host of mental and behavioral healthcare needs, such as depression, anxiety, grief, anger management, phobias, post-traumatic stress, bi-polar, schizophrenia, drug and alcohol abuse, and addictive behaviors.\r \r From individuals to families, and from youth to the elderly, we care to empower all people with the ability to lead productive, self-sufficient lives as valued and contributing members of our communities.