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À propos
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- operating facilities helpdesk About Your New Employer Our clientis a leading specialist in mechanical, electrical, and HVAC control systems in Ireland.
With over 40 years of experience, they focus on energy savings and sustainability, providing a complete package of preventative maintenance services.
Their help desk operates nationwide 24/7, ensuring the highest standards of service without disrupting building operations.
Fully Office based, Monday
- Friday in Dublin 17.
About Your New Job as a Helpdesk Administrator Answer calls and emails from clientsand action responses to emergency callouts, liaising with staff and mobile engineers.
Process and centrally store dataassociated with service calls and programmed service visits, including daily sign-offs.
Schedule maintenance visitsand deal with access issues, liaising with specialist sub-contractors to ensure they meet client specifications.
Issue maintenance and daywork (callout) invoicesensuring they conform to client requirements.
Work with the operations manager and directorto develop improvements in the operation of the helpdesk.
Maintain training recordsfor all engineering staff and issue risk assessments and safety documentation.
What Skills You Need as a Helpdesk Administrator Experience in helpdesk, facilities coordination, with knowledge of managing third-party sub-contractors on-site is essential Knowledge of facilities/construction is essential Strong customer service and communication skillsto handle client demands and escalations effectively.
Proficiency in MS Office, Excel, and data entryto manage and update logs and systems.
Ability to work under pressurein a fast-paced environment, prioritizing tasks and ensuring attention to detail.
Whats on Offer? Salary €35,000
- €40,000.
Benefits include20 days of holidays and a Christmas bonus.
Full training providedto ensure you are well-equipped to handle the role. xcfaprz
Working hoursare 35 hours per week, with shifts from 8 AM to 4 PM or 9 AM to 5 PM.
Whats Next? Apply now by sending your CV to .
Skills: MS Office Excel Data entry Helpdesk software CRM systems Facilities coordination Client management Benefits: Paid Holidays Bonus
Compétences linguistiques
- English
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