Program Change Management Lead (d/f/m)

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs.

The Business Unit Europe Africa is one of the largest of TK Elevator's Business Units. Its Regional Business Support Center is in Dusseldorf, Germany, from where it coordinates activities in 20+ countries, as well a distributor network in Africa. This unit handles the sale, installation, servicing and modernization of elevators, escalators and moving walks. In select markets, the portfolio also includes home lifts and the service of automatic doors.TK Elevator achieved worldwide sales of €9.2 billion in fiscal year 2024/2025. With around 50,000 employees, 25,000 service technicians, and over 1,000 support centers across the globe, we are driven by what moves people. TKE – Move Beyond.

As the Program Change Management Lead, you hold end‑to‑end accountability for the organizational change dimension of a large‑scale, multi‑country IT and business transformation across Europe and Africa. You ensure that process, system, and operating model changes result in measurable adoption, sustained behavioral change, and fully embedded new ways of working.

Change Strategy & Governance

• Define and lead the holistic Change Strategy for the Europe template IT rollout, aligned with program phases, deployment waves, and TKE's overall OCM methodology.
• Establish and govern a structured Change Impact Framework covering organizational structures, roles, governance, processes, systems, and policies.
• Own the integrated Change Roadmap, ensuring consistent planning across communication, stakeholder engagement, capability enablement, and readiness.

Impact, Stakeholder & Sponsorship Management

• Translate process and system designs into clear business, organizational, and people impacts; conduct detailed impact assessments and define mitigation actions for segmented target groups.
• Design and activate a structured stakeholder and sponsorship model, mapping influence and securing leadership alignment at business unit and country level.
• Drive executive‑level engagement, alignment, and decision‑making within a complex matrix organization.

Communication, Enablement & Adoption

• Architect and govern the program‑wide communication framework to ensure clear, consistent, and executive‑ready messaging across all organizational layers.
• Define and oversee the learning and capability‑enablement strategy; select appropriate methodologies and ensure full training readiness ahead of go‑live.
• Support, coordinate, and steer local change structures and change agents across all program locations.

Program Integration & Readiness

• Facilitate workshops, leadership briefings, and decision‑making forums to support program alignment and clarity.
• Collaborate closely with program leadership, process owners, and IT teams to ensure integrated planning and execution.
• Ensure organizational readiness ahead of key milestones (UAT, data migration, cutover) and contribute actively to Go/No‑Go decisions.
• Drive cross‑country alignment and behavioral adoption, helping local leaders embed new ways of working and remove silo behaviors.
• Coach senior leaders to communicate effectively, role‑model the transformation, and reinforce change across the organization.

We are looking for a candidate who meets the following qualifications:

Educational Background

• A degree in Engineering, Business Administration, or a related field is preferred.

Experience

• 8–12+ years of progressive experience in Change Leadership, with direct accountability in large‑scale ERP, CRM, FSM and/or end‑to‑end business process transformations
• Proven track record in multi‑country European rollouts within complex matrix organizations
• Deep, hands‑on mastery of structured OCM frameworks (PROSCI / ADKAR / Kotter / PMI or equivalent), applied pragmatically in high‑impact programs

Business & Leadership Profile

• Strong business acumen with deep understanding of enterprise value chains (Sales, Operations, Finance)
• Ability to translate technical and process design into tangible organizational and behavioral outcomes
• Exceptional executive communication skills, including narrative building and senior stakeholder management
• High emotional intelligence combined with assertiveness; confident in managing resistance, activating sponsorship and driving adoption across cultures

Qualifications & Languages

• Change Management certifications (e.g. PROSCI / ADKAR, ACMP CCMP, PMI Change Management) are strongly desired
• Fluent in English
• German and/or French are a strong plus

• Health and Safety – Highest standards and a wide range of health promotion and healthcare activities
• Flexibility – We support, for example, through flexible yet regulated working hours and remote working options
• Compensation & pension – Fair working conditions, competitive compensation, following “Collective Agreements” and support with pension schemes
• Collaboration & diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway – We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability – We act with responsibility and environmental awareness
• Work environment – We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

At TK Elevator, we aim to embrace diversity and welcome everyone -no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.

Do you have a disability and would like to work with us? Then we look forward to your application!

As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. Although we are not completely barrier-free yet, we are working every day to improve ourselves. Let's overcome barriers together and work on individual solutions that work for you.