Genesys Cloud WFM Implementation Consultant

We are currently looking to identify a qualified resource for a Genesys Cloud WFM Implementation Consultant role and would appreciate your assistance in sourcing candidates who meet the attached requirements.

The position is a full-time remote contract role supporting a Canadian customer environment. Candidates must meet the residency and security requirements outlined in the attached document. In particular, the resource must:

• Be a Canadian citizen currently residing in Canada
• Have been an established Canadian resident for at least 10 years
• Hold an active Level 1 Federal Security Clearance (or be eligible for sponsorship depending on customer approval)

From a technical perspective, we are looking for someone with strong hands-on Genesys Cloud Workforce Management implementation experience , including:

• Business Unit and Management Unit configuration
• WFM forecasting and schedule optimization
• Activity code configuration and work pattern design
• Shrinkage modeling and omnichannel workforce planning
• Agent self-service configuration (shift trades, time-off requests, etc.)
• WFM reporting, analytics, and adherence monitoring
• Supporting go-live readiness and post-implementation operations