À propos
PBS Systems is looking for a Sales Support Analyst to join our Client Services team. As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving and exceeding KPI targets and other metrics defined by the department Available to travel at least one week per month throughout the US and Canada Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes Commit to ongoing personal development and cross-training as recommended by your Team Lead Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes Qualifications: High school diploma Must have Valid Driver's license Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Previous customer service, helpdesk or dealership experience will be considered an asset Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing Strong decision making and analytical abilities Detail oriented Effective time management and organization skills Ability to work independently and within a team environment What we offer: Professional Development Continuous training, industry certifications, and clear pathways for career advancement. Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean Comprehensive health benefits - Medical and dental coverage to support your well-being. Paid Time Off Generous PTO to help you recharge and maintain work-life balance. Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. Employee recognition - Regular appreciation programs and performance-based incentives Competitive compensation package Competitive annual base salary Up to $4,800 per year in product certification bonuses Outstanding travel incentive bonuses Additional performance incentives Attractive referral bonuses Staff discounts Exclusive savings with partners such as GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.
Compétences linguistiques
- English
Avis aux utilisateurs
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