Salesforce Business Analyst

We are looking for an experienced Salesforce Business Analyst with strong expertise in Financial Services Cloud FSC to join our growing team The ideal candidate will work closely with business stakeholders product owners architects and development teams to gather requirements design solutions and support endtoend Salesforce implementations

Experience in Insurance andor Wealth Management domain will be a strong advantage

Key Responsibilities

Work with business stakeholders to gather analyze and document business and functional requirements

Translate business needs into clear user stories process flows and functional specifications

Act as a liaison between business users technical teams and Salesforce architects

Drive requirement workshops discovery sessions and stakeholder interviews

Support FSC implementations including configuration support data mapping and solution validation

Create and maintain documentation such as BRDs FRDs process diagrams and UAT plans

Coordinate and support UAT cycles defect tracking and release readiness

Identify process improvement opportunities and recommend Salesforcebased solutions

Agile Delivery Responsibilities

Write detailed user stories with clear acceptance criteria aligned to business outcomes

Participate in backlog groomingstory refinement sessions with product owners and technical teams

Actively contribute to sprint planning by clarifying scope priorities and dependencies

Support daily standups by addressing requirementrelated clarifications

Present sprint demosreviews to business stakeholders and gather feedback

Work closely with QA teams to ensure stories are testable and meet business expectations

Help prioritize backlog items based on business value and urgency

Track story progress and ensure requirements are delivered as per sprint commitments

Required Skills Qualifications

8 years of experience as a Salesforce Business Analyst

Experience with Salesforce Financial Services Cloud FSC

Strong understanding of requirement gathering techniques and documentation practices

Experience writing user stories acceptance criteria and functional flows

Experience with Person Accounts Household model and FSC standard objects

Experience working in AgileScrum environments

Strong stakeholder management and communication skills

Salesforce certifications Admin Business Analyst Sales Coud Service Cloud FSC preferred

Good to Have

Domain knowledge in Insurance Policy lifecycle Claims AgentBroker model Customer onboarding

Domain knowledge in Wealth Management Client onboarding Financial accounts Advisor workflows

Roles Expectations

Work closely with solution architects to ensure FSC capabilities align with business needs

Support digital transformation initiatives in Financial Services customers

Act as a trusted advisor to business stakeholders

Help define current vs future state process models

Mandatory Skills : Salesforce Financial Services Cloud