Professional Services Engineer - German Speaker

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

As a Professional Services Engineer within our global 24x7 Storage Operations team, you'll play a pivotal role in supporting Platform and Managed Services customers worldwide. You'll work alongside talented professionals, providing Level 3 support that includes incident response, service requests, problem management, infrastructure improvements, and ONTAP upgrades. This position offers a hybrid work environment with opportunities for professional growth and skill development across cutting‑edge technologies.

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• Deliver Level 3 technical support for NetApp storage environments, resolving complex incidents and service requests with high visibility and customer impact
  
• Deploy, administer, and troubleshoot NetApp storage systems (ONTAP and 7-Mode), including performance optimization and firmware/OS upgrades
  
• Manage and maintain storage protocols, SAN fabric switches, cluster switches, and related infrastructure components
  
• Implement and support NetApp cloud and hybrid solutions, including Cloud Volumes ONTAP, StorageGrid, and FSxN for ONTAP
  
• Serve as an escalation point and technical lead for delivery teams, tracking project status and ensuring successful outcomes
  
• Build strong relationships with customers and stakeholders through clear communication, documentation, and knowledge transfer
  
• Contribute to continuous improvement initiatives, including disaster recovery testing and infrastructure enhancements
  

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• 5+ years of applicable experience in storage engineering, infrastructure support, or related technical roles
  
• Hands‑on expertise with NetApp storage technologies, including snapshots, SnapMirror, deduplication, provisioning, and performance tuning
  
• Strong knowledge of storage protocols (CIFS, NFS, iSCSI, Fibre Channel) and SAN/NAS environments
  
• Experience with virtualization and compute technologies such as VMware vSphere, Cisco UCS, or FlexPod
  
• Proficiency in Windows Server or Linux system administration
  
• Excellent customer communication skills with the ability to explain technical concepts clearly
  
• Understanding of ITIL processes, including incident, problem, and change management
  
• Ability to work effectively in a 24x7 global support environment across multiple shifts
  

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in‑office and/or in‑person expectations, which will be shared during the recruitment process.

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise‑grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. xcfaprz We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment—make your next move your best one. Apply now.