Operations Manager
TrothIT
- New York, New York, United States
- New York, New York, United States
À propos
*Key Responsibilities*
* Provide hands-on operational support for defined Services Operations initiatives, ensuring tasks, documentation, and timelines remain accurate and up to date.
* Maintain and support internal systems including *Salesforce-based ticketing*, *Jira*, and related workflows.
* Assist with requirements gathering for system and process improvements by documenting business needs, pain points, and functional requirements.
* Configure, update, and optimize workflows, fields, automations, and reports in support of operational needs.
* Support Jira project and issue management, including backlog organization, workflow updates, reporting, and cross-team coordination.
* *Build and maintain lightweight automation flows (Zapier or similar tools) to reduce manual effort and improve operational efficiency.*
* Track initiative progress, flag risks or blockers, and support corrective actions to keep work on schedule.
* Organize, maintain, and update operational documentation, process guides, and reference materials.
* Collect and synthesize user feedback and system performance data to identify improvement opportunities.
* Serve as a first point of contact for internal users needing help with ticketing systems, workflows, or process questions.
* Assist with internal reporting related to operational efficiency, adoption, and initiative status.
* Collaborate with cross-functional teams to ensure tools and processes align with real-world usage.
* Perform additional operational support tasks as needed, demonstrating flexibility and reliability.
*Desired Skills & Experience*
* 2–4 years of experience in an operations support, systems support, or project coordination role.
* Hands-on experience supporting internal users in a help desk or ticketing environment.
* *Strong working knowledge of Salesforce, including administration, configuration, and basic automation.*
* *Experience using Jira for issue tracking, project coordination, or workflow management.*
* *Experience building or maintaining Zapier or similar automation flows.*
* Demonstrated ability to support internal initiatives through documentation, tracking, and coordination.
* Strong organizational skills with attention to detail and follow-through.
* Clear, professional written and verbal communication skills.
* Customer-service mindset with the ability to support internal stakeholders diplomatically and effectively.
* Ability to manage multiple priorities in a support-driven, execution-focused role.
* Proactive and curious, with a willingness to learn new tools and processes.
* Experience with additional tools such as Smartsheet, Microsoft Project, or NetSuite is a plus.
*Merger and Acquisition Experience*
* *Experience supporting mergers and acquisitions (M&A) from a technical perspective, including evaluating technology environments during due diligence and planning post-acquisition integration activities*
* Proven ability to *merge and rationalize two technical environments*, including identity systems, productivity platforms (such as Microsoft 365), collaboration tools, automation platforms, and line-of-business applications
* Experience designing and executing *technology integration roadmaps*, including data migration, system consolidation, access management, and workflow alignment between organizations
* Ability to assess overlapping tools, recommend consolidation strategies, and implement automation or AI solutions that support *smooth operational integration following an acquisition*
Job Types: Full-time, Contract
Pay: From $70.00 per hour
Expected hours: No more than 55 per week
Benefits:
* 401(k)
* Health insurance
* Paid time off
Experience:
* automation flows : 5 years (Required)
* Zapier or similar tools: 5 years (Required)
* Technical Operations Support: 5 years (Required)
* mergers and acquisitions from a technical perspective: 2 years (Required)
* Salesforce-based ticketing, Jira, and related workflows: 5 years (Required)
Work Location: Hybrid remote in New York, NY 10041
Compétences linguistiques
- English
Avis aux utilisateurs
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