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À propos
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
(Please only apply for this role if you are fluent in another European language as well as English)
Join a fast‑growing global company in the security & compliance space
We're partnering with a rapidly expanding organisation helping businesses stay secure, compliant, and confident. As we grow internationally, we’re looking for talented people who love helping others — no technical background required. If you’re empathetic, curious, and great with customers, we’ll teach you the rest.
What You’ll Do
As a Customer Support Specialist, you’ll be the helpful, friendly voice guiding merchants through our platform. You’ll play a key role in making sure customers feel supported, informed, and confident.
Your daily responsibilities will include:
- Responding to merchant inquiries via phone, email, and chat
- Walking customers through processes step‑by‑step
- Explaining information clearly and simply (full training provided!)
- Logging conversations and escalating issues when needed
- Collaborating with your team to improve support processes
What We’re Looking For
Experience:
2+ years in any customer‑facing role (retail, hospitality, call centre, service desk — all welcome)
Required Skills:
- Excellent communication and clear explanation abilities
- Patience, empathy, and a genuine drive to help people
- Strong attention to detail and process accuracyComfort with learning new systems and topics
- Fluency in English + one of: French, German, Polish, Czech, or Spanish
Nice to Have:
- Cybersecurity experience? Not necessary — we provide full training.
Compensation & Benefits
We offer a competitive salary and benefits package. xcfaprz Full details will be shared early in the interview process.
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Compétences linguistiques
- English
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