MES (Syncade) Support Engineer

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance.

Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services.

Operating across 5 continents and with over 300.000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack.

We're looking for dedicated, innovative and driven talent to join our expanding team.

Location: Cork, Ireland

The MES (Syncade) Support Engineer will be part of a growing MES team. The MES System supports Electronic Batch Records, Weigh and Dispense and electronic logbooks for the tracking of equipment used at large multi-national Biotech manufacturing facility in Cork.

The MES Support Engineer will be responsible for maintaining and supporting the manufacturing execution system (MES) and ensuring its optimal performance. The ideal candidate will have experience with MES applications, as well as a strong technical background in computer science, software engineering, or a related field.

S/he may be required to configure and support the MES Weigh and Dispense and Equipment Management modules. S/he is expected to develop an understanding of the operations on the shop floor.

• Provide technical support for MES system users
• Troubleshoot and resolve MES system issues
• Monitor and maintain system availability and performance, performing upgrades and changes as needed
• Collaborate with internal teams and vendors to resolve system issues
• Create and maintain user documentation and training materials
• Participate in new functionality or upgrade projects
• On call support.

Role requires a combination of skills. Candidates are not required to match the comprehensive list, however the matching skills will establish level of competency that will impact on the offer:

• Highly motivated individual with excellent communication and interpersonal skills, capable of working independently and in a team environment, and taking initiative to drive improvements.
• Experienced in working across multiple business and functional teams, with a strong focus on delivery and an understanding of agile ways of working.

• Minimum 2 years of experience in a regulated environment. xcfaprz
• Minimum 3-5 years hands on experience with requirements gathering, design documentation, test case development, system & integration testing, custom off the shelf (COTS) implementations and validation deliverables
• Strong understanding of pharmaceutical/biotech manufacturing processes and systems, including knowledge of automation systems such as Delta-V and Foxboro.