ASU Relationship Manager

Arrears Support Unit Relationship Manager (ASU)

Closing date for receipt of applications is Friday 13th of March at 17:00

Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €19bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We’re here to serve loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties. As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €40bn in assets under management.

The purpose of the Relationship Manager Arrears Support Unit is to manage the relationship with a portfolio of borrower’s accounts to identify borrowers in difficulty, establish the reason for the borrower’s arrears and work with borrowers to find a solution to their arrears situation. The Relationship Manager Arrears Support Unit will also have business targets to achieve and will ensure that their role is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.

Shannon

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• To generate revenue from a portfolio of accounts in line with monthly targets
  

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• To communicate with customers in a clear and concise manner
  
• To meet with Borrowers as required
  
• Adhere to service plan including rotas and call targets
  
• Record expressions of dissatisfaction and customer complaints on the relevant customer complaints system
  

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• To conduct all tasks in a manner compliant with all policies, procedures, and legislative requirements.
  
• Ensure all accounts are reviewed and managed in line with Company procedures.
  
• Ensure all accounts are escalated as appropriate without unnecessary delay
  

• 
  
• Leaving Certificate or equivalent (Essential)
  
• Accredited Product Adviser (Desirable)
  
• Qualified Financial Adviser (Desirable
  
• Competencies
  
• Collections
  
• IT Knowledge
  
• Legal & Compliance
  
• Interpersonal & Behavioural Competencies
  
• Communication skills
  
• Customer Service and Commercial Awareness
  
• Influencing/Persuasion and Negotiation skills
  
• Judgment & Decision-Making
  
• Organizational Skills
  
• Team Working
  

Pepper is an equal opportunity employer. xcfaprz Role Profiles are subject to change in line with business needs.