Technical Support Engineer

Join our team as a Technical Support Engineer and become the go-to expert who keeps mission-critical systems running at peak performance. You'll collaborate with customers, support teams, and field engineers to diagnose, troubleshoot, and resolve complex issues with NetApp products — delivering solutions that matter.

This role puts you on the front lines when first-line support needs backup. You'll leverage your deep hardware and software expertise to crack tough technical challenges, all while providing exceptional customer service that builds trust and confidence.

We're seeking a proactive problem-solver with strong technical chops, proven troubleshooting skills, and a passion for making things work. Bonus points if you're excited about AI-driven tools and innovation.

If you love solving complex puzzles and delivering real impact, let's talk.

• Address technical issues unresolved by initial NetApp product support.
• Collaborate with other NetApp Technical Support teams or escalates cases to Escalation Engineers for complex problems.
• Create knowledge base articles to share information and best practices.
• Troubleshoot challenging technical issues, always prioritizing excellent customer service.

• Data Protection & Backup Expertise: Enterprise backup tools, Replication technologies, backup strategies, recovery concepts
• Networking Fundamentals: TCP/IP, VLANs, routing
• Virtualization & Platform Integration: (Vmware and Container Storage)
• Cloud & Hybrid Storage: General knowledge of various cloud concepts including S3, Blob, EBS...
• Operational & Troubleshooting Skills: Root cause analysis across storage, network, and backup layers and Performance analysis

• Minimum 2 years in a similar technical support role.
• Bachelor’s degree in Engineering or Computer Science, or equivalent experience.
• Fluent in English and French (C1-C2 level).
• Demonstrated passion and ability to learn new technologies quickly.
• Strong teamwork, creativity, and a proactive approach to problem-solving.
• Ability to multi-task, manage workload, and prioritise based on business impact.
• Aptitude for learning and applying new technologies in customer-facing environments.
• Adherence to standard engineering principles and practices

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. xcfaprz Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.