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As a part of their continuous growth in Ireland, they are looking for a Technical Support Engineer join their collaborative, multi-functional team that blends technology & business expertise in improving their technology solutions.
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
This is an excellent opportunity to join a stable organization with an award-winning culture, work with the latest technologies and have 20% of working hours dedicated to your personal growth and learning.
Skills/Experience Required:
- Resolve technical cases related to the ServiceNow platform and associated technologies
- Troubleshoot unexpected platform behaviours and answer complex technical queries
- Deliver exceptional customer support via web, chat, email, case updates, and phone
- Build trust with customers through empathy, clear communication, and professionalism
- Utilize diagnostic and debugging tools to isolate root causes of issues
- Collaborate with cross-functional teams to resolve complex or escalated cases
- Manage and prioritize a backlog of cases effectively
- Contribute insights to internal teams regarding product and process improvements
- Experience in two or more CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
If you are an ambitious about a Technical Support Engineer Role this is a brilliant chance for you to advance in your career quickly, while enjoying the collaborative and positive working environment. xcfaprz
Please apply here or reach out to Mehran Wafai in Harvey Nash to hear more!
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Compétences linguistiques
- English
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