Cette offre d'emploi n'est plus disponible
À propos
Red Chair Recruitment is hiring aTechnical Support Engineerfor a tech company in the retail analytics space.
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
You’ll provide frontline support to clients, troubleshoot system and data issues, and help monitor daily platform operations.
Key Responsibilities
- Troubleshoot access issues, data discrepancies, and system errors.
- Escalate technical cases when needed.
- Monitor daily imports, integrations, and data refresh processes.
- Support client onboarding and configuration.
- Maintain ticket logs and documentation.
Experience & Skills
- 1–3 years in IT support/helpdesk.
- Strong customer service and problem-solving skills.
- Clear communication and professional client interaction.
- Familiar with ticketing tools (Jira/Zendesk/Freshdesk).
- Basic SQL and interest in data platforms.
- Highly organised and detail-focused.
Nice to Have: SaaS/data support, cloud exposure, Power BI, retail/finance/ePOS experience.
What’s on Offer
- Varied role with exposure to cloud and data tech. xcfaprz
- Work with experienced engineers.
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Compétences linguistiques
- English
Avis aux utilisateurs
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