RCM Manager

RCM Manager - Regional

Director Revenue Cycle Management

Remote

1/19/2026

The Revenue Cycle Management (RCM) Regional Manager is responsible for overseeing all revenue cycle operations for a defined region within Paradigm Oral Health. This role provides direct leadership to multiple RCM supervisors and clinic-aligned billing and AR teams, ensuring consistent execution of centralized RCM workflows while maintaining strong operational alignment with individual practices.

The Regional RCM Manager is accountable for regional performance across medical and dental billing, collections, denial management, and patient balances, with a focus on driving results, standardizing processes, and escalating systemic issues for resolution at the enterprise level.

The successful candidate will demonstrate strong ability to collaborate with various departments, ensure compliant and scalable processes, communicate with insurance providers, provide seamless central support for offices, and elevate the patient financial experience. Comfort communicating with Operations leadership and oral surgeons is crucial for success in this role. 

KEY RESPONSIBILITIES:

• Oversee and manage the RCM teams supporting the assigned Region. Lead, coach, and develop RCM supervisors and team members across all RCM functions and practice support models. 
• Responsible for at least the following functions: insurance verification, billing, statement generation, insurance follow-up, collections placement, cash posting, office escalations and patient inquiries, and others. 
• Review and “spot check” claims, statements, and other staff activities to evaluate if work product is produced efficiently and effectively, documenting any trends that need improvements. 
• Ensure compliance with federal and state billing regulations; CMS, commercial payer, and dental payer requirements; as well as No Surprises Act, prompt-pay rules, and payer notification standards
• Provide support to all team members as needed for arising situations (i.e field questions, practice relations, employee interactions, etc)
• Continuously evaluate RCM processes to identify inefficiencies or areas for improvement. Propose and implement strategies to streamline workflows and improve the net collection rate, reduce days in AR, and lower the percentage of AR over 90 days.  
• Schedule, plan, and run team meetings to discuss accounts, goals, and improvements. 
• Provides education and training for new and existing staff members
• Completes corrective action meetings including verbal or written warnings with assistance from Human Resources
• RCM Ticketing and Teams Communication: Review speed and effectiveness of resolution of practice needs,