Speculative Applications - Embedded GSOC- Program Specialist

The EMEA GSOC is a part of an integrated global structure with standardized processes and systems. The EMEA GSOC will have specific responsibility for the active monitoring & tracking of the security operations status of Company sites, security alarms and global events with potential impact on its personnel, assets and reputation; the timely response, escalation and documentation of incidents and events; site admin support for daily business needs; data analysis support to enterprise teams.

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• Responsible for team recruitment, scheduling, performance evaluation/management and other personnel management/employee relations (i.e., absenteeism, disciplinary actions, turnover)
  
• Responsible for staff onboarding, training, drilling, quality inspection, shift rostering, developing SOPs and other operation management;
  
• Provide regular & adhoc business reports per client requirements;
  
• Lead operation process optimization, identify problems or risks in the workflow, submit improvement plans, and assist in solving them;
  
• Regularly liaise with client to ensure that client\'s issues are resolved in a timely manner, and ensure GSOC Operators/ Shift Leaders are aligned with overall vision/strategy;
  
• Step in to support GSOC operations, as needed
  

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• College degree or above / or min. 2 years GSOC experience (ideally in program management/supervisory/leadership capacity);
  
• Proficient in using office software, with excellent document & technical writing skills;
  
• Proficiency with data analytics and problem-solving skills;
  
• Adapt at identifying and addressing customer needs
  
• Ability to develop and manage programs, including prioritizing tasks, tracking key performance indicators (KPIs), planning, allocating resources, executing, and overseeing progress. xcfaprz
  
• Proficiency in global risk event monitoring, OSINT tactical intelligence, security systems and devices, response and incident/emergency response protocols.
  
• Solid verbal and written communication skills